Facilities Management & Reactive Maintenance

Property managers know the reality. Maintenance issues don’t happen on a schedule, and the cost of a slow response is rarely just the repair bill. A lift out for three days. A leak that wasn’t dealt with over the weekend. A boiler failure on the coldest morning of the year. And the contractor who doesn’t pick up.

Slate Projects operates with an in-house team of skilled tradespeople, available every day of the week, covering all aspects of property maintenance and repair. One call. The right trade. The problem sorted.

The difference between planned and reactive maintenance

Understanding both helps you manage your building more effectively.

Planned Preventative Maintenance (PPM) is proactive — scheduling regular inspections, servicing and maintenance tasks to keep building systems in good working order, catch problems early and avoid the cost and disruption of unexpected failures. A well-structured PPM programme reduces reactive call-outs, extends the life of building components and helps you stay compliant with statutory maintenance requirements.

Reactive maintenance is the response when something goes wrong. The heating fails. A pipe bursts. An electrical fault takes out part of a building. Whatever the issue, what matters is that a contractor with the right skills is on site quickly, diagnoses the problem accurately and carries out a proper repair, not a temporary fix that brings them back in a fortnight.

We provide both. We’ll work with you to put a planned maintenance programme in place for your building, and we’ll be the team you call when something unexpected happens.

One point of contact, start to finish

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75 years combined senior management experience

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2 offices covering London, the Home Counties and Southern England

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One point of contact, start to finish • 75 years combined senior management experience • 2 offices covering London, the Home Counties and Southern England •

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Our in-house team of tradespeople cover:

  • Reactive call-out and emergency repair

  • Planned preventative maintenance programmes

  • Roofing: repair, maintenance and emergency response

  • Building fabric: walls, floors, ceilings, structural elements

  • Carpentry and joinery

  • Groundworks

  • Decorating and redecoration

  • Mechanical and electrical services

  • Plumbing

  • General building repairs

All core, planned and reactive maintenance services are delivered by our own team, available every day of the week across London and the South East.

WHY PROPERTY MANAGERS CHOOSE SLATE CONTRACTS

Property managers carry a significant responsibility to their clients, to their tenants, and to the buildings themselves. The contractor you rely on for maintenance reflects directly on how well you’re doing your job.

A failed heating system in a commercial building doesn’t just cause discomfort. It disrupts operations and creates liability for the property manager responsible. The same is true of any significant maintenance failure in a residential block.

Property managers need a contractor who responds when something is reported, not one who logs it and schedules it for next week. They need the right trades in-house, covering building fabric, carpentry, plumbing, electrical, roofing and decoration without having to source a different subcontractor for each job. Clear communication throughout, not just that someone is on their way, but what the issue is, what the fix involves and when it will be complete. And they need a team that understands compliance, professionalism with occupants and the fact that how a contractor behaves on site reflects directly on the managing agent. Our team understand that.

HOW WE WORK

  • Every building is different. Before we can look after yours properly, we need to understand it: its systems, its age, its quirks, and the way it’s occupied. We take time to do this at the outset.

  • For clients who want a structured approach, we develop a PPM schedule tailored to your building and its specific requirements. This gives you predictability, helps you budget and reduces the likelihood of unexpected failures.

  • When something goes wrong, you call us. We respond quickly, send the right trade, and keep you informed throughout. We don’t pass calls between teams or leave you chasing an update.

  • We provide clear records of all works carried out — important for compliance, useful for planning future maintenance and essential if questions arise with clients or tenants.

Frequently Asked Questions

  • Slate Projects covers London and the Home Counties, operating from our base in Surrey and regional presence in Essex.

  • Yes. Our team is available every day of the week. Maintenance emergencies don’t keep business hours, and neither do we.

  • Yes. We provide both planned preventative maintenance programmes and reactive response. Many of our clients use us for both — it means we know their building well and can respond more effectively when something unexpected happens.

  • Our in-house team covers roofing, building fabric, carpentry, groundworks, decorating, plumbing and mechanical and electrical services. We don’t rely on a network of subcontractors for core trades — these are our own people.

  • Yes. Slate Projects holds CHAS and SafeContractor accreditations.

“Slate have provided ongoing services to our property management team, delivering works reliably and to a good standard. Communication has always been clear and professional. Any issues that have arisen have been dealt with promptly and pragmatically.”

Ben Robins ATPI, Property Manager — Block Management UK Ltd

Looking for a contractor you can rely on?

Talk to us. We’ll explain how we work, what we cover and whether we’re the right fit for your building. If we’re not, we’ll tell you that too.

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